We want you to feel comfortable trying us out. For any reason, your not satisfied with our coffee, we will offer you a full refund on your first order. No questions asked, and no need to return anything.
If it is not your first order with us:
Returned coffee is not accepted as it is a perishable item unless there was an issue such as a damage delivery. Any express shipping where applicable is not refunded. Express shipping is next Day Air, 2nd Day Air, 3 Day select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damage.
Time is of the essence. if you received your order and notice the order is damage you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.
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